The following are subject to change without notice.
MY POLICY -I will always be fair with you, and give a clear, non-technical description of the computer problem. I will explain the pros and cons of the different options for repairing your computer, and give you the most accurate estimate possible.
GUARANTEE OF WORK - Software repairs on computers running Windows are guaranteed for 90 days. For a computer running any other operating system, software repairs are guaranteed for 30 days. Guarantees on hardware repairs will be based on the manufacturer's warranty. If a used part or computer is involved, the guarantee is 30 days, unless otherwise stated. If there is a problem with the service or part provided, and you contact me within the specified time frame, I will work to resolve the problem at no additional cost to you.
INVOICING/METHODS OF PAYMENT - Any business has the option of being invoiced for any service provided. You will have 30 days to make the full payment. After 30 days have elapsed a fee of 1.5 % interest will be charged on the unpaid amount, compounded monthly until the balance is paid in full (18% annual). For residential customers, payment is due in full at the time services are rendered. I accept cash, checks, and all major credit cards. Returned checks are subject to a $30.00 fee.
TRIP FEES - If the computer to be serviced is located more than 15 miles from my home or office, I reserve the right to charge a $25.00 travel fee in addition to the normal hourly fees.
TIMELINESS - Appointments are scheduled within one hour blocks (e.g. 10-11 AM). If I am running late, you will receive a call to reschedule not more than a half hour into the block (e.g., by 10:30 AM in the above example). The right is reserved to reschedule any appointment due to other emergencies. If you need to cancel a service call, I require at least 24 hours of notice of cancellation prior to the scheduled performance of services. A $50 cancellation charge will be assessed with less than 24 hours of notice.
LATE APPOINTMENT FEE - Sometimes during the work day I need to schedule personal appointments (doctor appointments, etc.). I operate on a strict schedule. If I am held in a waiting room, etc. for more than 30 minutes beyond my scheduled appointment, I reserve the right to invoice you for my time. This fee will only be assessed if the delay results in me needing to adjust my schedule resulting in a loss of pay. The fee is a flat fee of $50 net due in 30 days from the appointment date.
DATA BACKUP - You understand and agree that prior to contacting or allowing a technician to perform any repair on my computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that I shall not be responsible under any circumstance for any loss or corruption of data and/or software.
ACCESS - I must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence or business, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. If I arrive at the scheduled service time and determines that I do not reasonably have the access, cooperation, or safe working area described in the previous sentence, then services may be denied and a $50 cancellation charge will be assessed.
ADULT PRESENCE REQUIRED - For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. If I arrive at the scheduled service time and no adult is present, services may be denied and a $50 cancellation charge will be assessed.
PART ORDERS - A customer may have to pay in full for a part before it is ordered.
STORAGE - If a computer is repaired at my home or office, it will be stored for 14 days at no charge once work is completed. If you have not picked it up or scheduled delivery by that time, I will continue to store it for a fee of $15.00 per week. If the cost to repair a computer exceeds its value, and it is left at my shop more than 30 days, I will deem it abandoned, and reserve the right to recycle it, after ensuring all data has been deleted.
PIRATED SOFTWARE - Under no circumstances do I work with pirated software.